Terms of use

Last updated: November 10, 2026

These terms are the agreement between you and NeriusCognitaren OÜ about your use of the Kids Are OK app and of the website kidsareok.com. Please read them before you add a child.

The short version

This list is a summary. It is not a substitute for the full terms below, and the full terms are what counts.

• Kids Are OK is a family location app. A parent can see a child's location only inside a check that the parent opens, and the child sees every check in their own log and can replay exactly what the parent saw.
• Only a parent or legal guardian may set up a family and add a child, and only after telling the child what the app records.
• A child and an adult of the family can call each other in the app, by voice or with video, over the internet. The microphone and the camera work only in a call the person started or answered themselves, and no call is recorded.
• Calls need two switches. A parent has one switch per child, on by default, and can switch calls off for that child entirely and back on; what a parent cannot do is pick which adults the child talks to, because that switch is the child's and starts off. Switching calls off or on is written into the child's feed and the family log with the name of the adult who did it. SOS, alerts, "Are you OK?" and Check In reach every adult whatever either switch is set to.
• There is no chat in the app and no messaging of any kind, and nothing of what a child writes in any other app is ever collected. If something in the app is wrong, tell us: nobody here is watching your family.
• The app is not an emergency service. It does not replace 911, 112, 999 or any other emergency number, and it cannot call one for you. A call in the app reaches only your own family.
• Location comes from a phone and from the networks around it. It can be late, wrong or missing. Do not use it as the only basis for a decision that affects someone's safety.
• The app is sold as a subscription with a 7 day free week at the start. You start the subscription in the app; the store charges nothing for the first 7 days, and if you do not cancel at least 24 hours before they end, the paid subscription begins and renews automatically until you cancel. You cancel in the App Store or in Google Play, not with us.
• When the subscription ends there are 7 more days with reminders, and after that recording, checks, calls and the family log stop working. SOS keeps working: it reaches the adults of the family, and the child's phone records location for the hour after it, which a parent can see after subscribing.
• Using the app to follow an adult, or a child who is not in your care, or anyone who has not been told, is not allowed and will get the account closed.
• Your rights as a consumer where you live always come first, including your right to go to your own courts.

1. Who we are and what these terms are

Kids Are OK ("the app", "the service") is operated by NeriusCognitaren OÜ, a private limited company registered in Estonia, registry code 17503018, with its registered address at Sepapaja tn 6, 15551 Tallinn, Estonia. In these terms we call ourselves "we", "us" and "our".

You can reach us by email, and email is the channel we watch: [email protected] for help with the app, [email protected] for notices, complaints and claims about these terms, [email protected] for anything about data, and [email protected] for anything else. We do not run a telephone line. If you need to reach us quickly, write to [email protected] and say that it is urgent.

By creating a family, by signing in, by linking a child's phone or by using any part of the app, you accept these terms. If you do not accept them, do not use the app.

How we are regulated, and where to write from an authority

The calls in the app make us, in the language of European communications law, a provider of a number-independent interpersonal communications service: a service that carries conversations over the internet and connects to no telephone number anywhere. Two consequences are worth stating up front, because the law says you should be told them.

• No access to emergency services. Nothing in this app can reach 112, 911, 999 or any other emergency number, and nothing in it can pass your location to an emergency service. Section 8 says this again, with the detail.
• We are a very small company, and some consumer rules for communications providers do not apply to us because of that. NeriusCognitaren OÜ has fewer than ten people and a turnover well under 2 million euros, and it provides no other electronic communications service, so it is a microenterprise for the purposes of the end-user rights title of the European Electronic Communications Code, and that title does not apply to it. We tell you this before you contract with us, which is what that rule requires. Nothing in this paragraph reduces your rights as a consumer under the general consumer law of the country where you live, or your rights under data protection law, and the rest of this agreement applies in full.

Contact points. For users and anyone else who wants to reach a human: [email protected]. We answer by email, written by a person; we do not make you talk to an automated system, and you can use any of the addresses in section 24 instead if it suits you better. For a court, a regulator, a data protection authority, the European Commission or the police: [email protected], in English or in Estonian. Our supervisory authority for digital services is the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), which is also the Estonian Digital Services Coordinator, and for data protection it is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). In the United Kingdom, the online safety regulator is Ofcom.

Our privacy policy at kidsareok.com/privacy explains what the app records, who can see it and how long we keep it. It is part of this agreement, and you should read it before you add a child.

Your rights as a consumer come first. Nothing in this agreement takes away or limits any right you have under the consumer law of the country where you live. If a clause here conflicts with such a right, the right wins and the clause does not apply to you. We say this once, up front, and it applies to every section below, including the sections about warranties, liability and disputes.

2. The app in plain words

Kids Are OK is built around one rule: a parent does not have a live map of a child. A parent opens a check, gives a reason for it, sees the child's recent points and the check closes. The child sees that check in a log that cannot be edited or deleted, together with the reason the parent gave, and can replay the exact points the parent was shown.

The app also offers:

• SOS from the child's phone to the parents and to trusted adults.
• Safety zones with alerts when a child leaves a zone. Alerts never contain coordinates.
• An "Are you OK?" question a parent or trusted adult can send.
• Check In, where a child says where they are going and for how long, and the parents get an alert if the time runs out.
• Calls in the app between a child and an adult of the family, by voice or with video, in both directions, if a parent has calls switched on for that child and the child has switched that adult on. The call goes over the internet, so it works without credit on the phone. The microphone and the camera work only during a call that the person started or answered themselves, there is no auto-answer, nobody can switch on someone else's microphone or camera from a distance, and no call is recorded. Each finished call leaves one line in the family log and in the child's feed: who called whom, audio or video, the outcome and the duration.
• Alerts about the child's phone: low battery, location recording switched off.
• A parent sharing their own location with their children for a limited time.

Who decides about calls: two switches, two owners

Whether the child has calls at all is a parent's decision. Which adults may use them is the child's. The app is built so that both are true at once, and so that neither can be done quietly.

Your switch, as a parent. You have one switch per child, "Calls", and it is on by default. Switch it off and that child cannot call anyone in the family and nobody in the family can call them, until you or another parent switches it back on. It is a gate for the whole feature: you can close it and open it, and you cannot use it to pick who your child talks to. A trusted adult has no such switch.

Your child's switch. For each adult of the family the child has their own switch, and it starts off, including for a new adult added later. Only the child can switch an adult on, on their own phone, in the setup steps or at any time afterwards in the settings. You cannot switch an adult on in your child's place, you cannot see what your child decided about another adult, and you cannot ask us to override it. We will not override it either: no support request and no payment turns a child's calls on against their wishes.

A call therefore happens only when your switch for that child is on and the child has switched that adult on. If either is off, the call does not start, whichever side tries.

Nothing about this is quiet. Every time an adult switches calls off for a child, or back on, it goes into that child's feed and into the family log with the name of the adult who did it, so the child and the other parent both see who it was and when. Like the rest of the log, it cannot be edited or deleted. The child's own choice works the other way round: each adult sees only whether calls are on with them, and the choice is not written into the family log.

If you are a parent, please read the child's half as what it is. A child who is free to say no to a conversation is a child who tells you more, not less, and a child in a family where the adults do not all get on needs that freedom most. Neither switch is a loophole in your parenting: SOS, safety zone alerts, "Are you OK?", Check In, the checks you open and everything else in the app work exactly the same whatever either switch is set to, and reach every adult of the family. A child with calls switched off can still press SOS.

Recording and showing are two different things

While the family subscription is live, the child's phone records location in the background, so that a parent who opens a check has something recent to look at. Without a subscription it records only for the hour after the child presses SOS. Recording is not the same as a parent watching: nobody sees a point until a check is opened, and every check is in the child's log. The recording itself is never hidden from the child. On Android it runs with a permanent notification the child can see, and on iOS the system location indicator is on. These are always on and they do not change when a parent opens a check. The app is designed to be quiet but never secret.

This app cannot be used to follow someone secretly

A child always sees that recording is on, always sees every check with the reason the parent gave, can replay exactly the points the parent was shown, and can see when a zone or a rule changes. The log cannot be edited or deleted by a parent or by us. If you are looking for a way to track a person without them knowing, this is the wrong product, and using it that way is a breach of these terms.

The app does not touch the phone's other apps. It does not read text messages, WhatsApp, iMessage, Snapchat, email or any other app's conversations, and it does not collect contacts, photos, the list of apps on the phone, screen time or the child's phone number. There is no chat in the app either, and no messaging of any kind: the app cannot carry a message between two people. There is no setting a parent could find that would turn any of that on, because none of it is built, and if we ever built it we would have to change this agreement and the privacy policy first.

The microphone and the camera are used for one thing only: a call that the person started or answered themselves. There is no auto-answer, and no feature, hidden or otherwise, lets one person switch on another person's microphone or camera. A call is never recorded, never stored and never transcribed, by us or by anyone in the family: the sound and the picture go directly between the two phones, encrypted, and when a direct connection is impossible the encrypted stream is relayed by a provider that cannot listen in. A parent cannot listen in secretly, and the child sees every call in their feed, as the privacy policy explains.

The app is in English only, and it is offered in the United States and the countries of the European Union. It is not offered in the United Kingdom yet. We may not be able to support other countries, and some features depend on the phone, the operating system and the mobile network.

3. Who may use the app

Adults. To create a family, to be a second parent or to be a trusted adult you must be at least 18 years old, or older if that is the age of majority where you live, and you must have the legal capacity to enter into this agreement. One adult account, one adult. Do not share an account.

Children. A child's phone is linked by a parent, using a one time code the parent generates in the app. When adding a child, a parent gives the child's first name, year of birth and country. The app accepts children from 4 to 17 years old. A child does not create their own account and cannot leave the family on their own: only a parent can remove a child, and a parent can also delete the whole family. A child can always write to us, and we will answer them, as the privacy policy explains.

One family. A family is one subscription, one log and one set of rules. Roles inside it are: parent, second parent, trusted adult and child. What each role can see is set by the app and not by us case by case. In short: parents can open checks; trusted adults get SOS and alerts but never see where a child is; children see the rules, the zones, every check and every alert about them, and children decide which adults may call them, within the switch their parents set.

Who can talk to whom. A call is always between a child and one adult of the same family, and only if a parent has calls switched on for that child and the child has switched that adult on. Two adults cannot call each other in the app, and neither can two children. Nobody from outside the family can be in a call: there is no way to search for a person, no friend request and no link that lets a stranger in.

Where the app is not for. The app is not for monitoring employees, partners, elderly relatives, housemates or anyone else who is not a child in your care. It is not a workforce tool, and it is not a tool for one adult to keep track of another.

4. Your account and signing in

You sign in with your Apple or Google account, or with your email address and a one time code we send to it. There is no password of ours. That means your Apple, Google or email account is the key to your family: keep it secure, and tell us at [email protected] if you think someone else has access to it.

You are responsible for what happens under your account, and for keeping the app locked on your own phone. The app offers a PIN and biometric unlock, and we recommend using them, because the app can show a child's location and a child's log.

We may limit how many sign in codes we send to one address in an hour, and how many we send in a day in total, to stop abuse of the email channel. If the daily limit is reached, signing in with Apple or Google still works.

5. What you promise as a parent

This section is the heart of the agreement. When you add a child, you confirm all of the following, each time, for each child:

• You are the child's parent or legal guardian, or you have the documented authority of a parent or legal guardian to do this.
• You have the right under the law of your country to decide that the child's location may be recorded in this way, and where the law requires the agreement of another parent or guardian, you have it.
• You have told the child, in words the child can understand and before linking the phone, that the phone will record where they are, that you will be able to open checks, and that the child will see every check.
• The phone you link belongs to the child, or you are entitled to install this app on it.
• You will not use the app to hide from the child what the app records, and you will not try to defeat the child's log, the permanent notification or the system location indicator.
• You accept the list of what the app records, which is shown on the consent screen before the code is issued. We keep a record of each consent together with the version of the text that was shown to you.
• You understand that you may switch calls off for your child entirely and back on, that the child will see it with your name on it, and that choosing which adults the child may call is the child's own decision, which you cannot make for them and which we will not make for you. You will not punish, pressure or trick a child over the choice they made.

If any of this stops being true, for example because a court changes custody or a child leaves your care, you must remove that child from the family.

We may ask, and we may act. If we have a reasonable doubt that a linked person is a child in your care, or that they were told, we may ask you to confirm it, and we may remove that person from the family or close the account if you do not. We do not have to do this, and not doing it is not approval of anything.

What the child is told. The child's own app explains, in its own words, that the phone records location, that parents can open checks, and that every check appears in the child's log. The child is a user of the service and is treated as one, and a parent who adds a child accepts these terms for that child as well. The agreement about payment and about setting up the family is between us and the parent. Nothing a parent accepts on a child's behalf takes away a right the child has under the law of the country where they live, and an older child who wants us to stop or to explain something can write to us directly.

Family disagreements. The app shows a parent when the other parent has an open check. We do this on purpose: in a separation or a conflict it protects the child. We are not able to decide between adults who disagree about a child, and we do not take sides in custody disputes. We will not remove one parent from a family at the request of another parent: each adult can delete their own account, and the last parent deletes the family. We will also not tell one adult what a child decided about another adult's calls, and we will not change a child's own switches at any adult's request, whatever the adults are arguing about. A parent's switch is a parent's to use, and because every use of it is written into the child's feed and the family log with a name on it, neither a child nor the other parent can be kept in the dark about it. If a court or another competent authority tells us in writing what to do with a family's data, we will check that the order is valid and follow it, and we will tell the family unless the law forbids us.

6. Consent for a child, and verified consent in the United States

For every child, a parent confirms on screen that they are the parent or legal guardian and that they agree to what the app records. We store that consent with the version of the text shown.

For a child under 13 in the United States, the law requires more than a tick box. We do not issue a linking code for such a child until a verified parental consent has been completed. The consent step and the linking step are the same step: without the consent there is no code, and without the code the child's phone does nothing. The verification is done by Kids Web Services, a free service run by Epic Games: the parent confirms that they are an adult with a credit or debit card or with the last four digits of a Social Security number, and we never see either.

Where we refer to a child under 13, we mean under 13 or the applicable age in the country you told us the child lives in, where that age is higher.

7. How you may use the app, and how you may not

You may use the app for your own family, for the purposes the app is built for.

You may not:

• Use the app to find out where someone is without their knowledge, or to follow an adult, or to follow a child who is not in your care.
• Use the app to stalk, harass, frighten, control or harm anyone.
• Use the app to monitor employees, contractors, tenants, customers or any other person outside your family.
• Install the app on a phone you are not entitled to install it on, or link a child who is not your child or ward.
• Mislead a child about what the app records, or try to switch off, cover or work around the child's log, the Android notification or the iOS location indicator.
• Create a safety zone or use any other feature as a way of learning a child's location without opening a check. The app limits how small a zone can be for exactly this reason, and we may limit other features in the same way.
• Use the app for anything the law of your country forbids, including any local rule about recording a person's location.
• Copy, modify, decompile, reverse engineer or try to extract our source code, except to the extent the law gives you that right and we cannot exclude it.
• Access the app by anything other than our own app and website, including scripts and automated clients, or try to get around our rate limits, our encryption or our access checks.
• Resell, rent out or share access to the service, or use it to build a competing product.
• Upload anything unlawful into the fields the app offers, such as a child's name, a zone name or the reason for a check. Those fields are read by your family, and a zone name can be someone else's address, so do not put another person's data or anything sensitive in them.
• Say or write anything that "What is not allowed in a call, or in what you type into the app" below forbids, or pressure a child into switching their calls on, or use a parent's switch to punish a child for the choice they made.
• Attack the service, probe it for weaknesses without our written permission, or interfere with anyone else's use of it.

What the app produces is for your family. A check, a replay, a log entry and an alert are about the people in your family, and they can be about other people too: a safety zone can be a friend's home, and a child's route can show who they were with. Do not publish a screenshot of a map, a log or an alert, and do not post it to social media, send it to a news outlet or use it in advertising, unless everyone it concerns has agreed and nothing in it identifies anyone who has not.

If you find a security problem, write to [email protected] and give us a reasonable time to fix it before telling anyone else.

We may suspend or close an account that breaks this section, and where a child may be at risk we may do so immediately and without notice.

What is not allowed in a call, or in what you type into the app

There is no chat here, so there is little in this app for anyone to write in. What there is, is a call between a child and an adult of their family, and a few short fields of free text: the name you give a child, the name of a safety zone, the reason you give for a check, your promise to your child, a Check In note. Everyone using the app, adult or child, agrees not to use a call or any of those fields for any of the following:

• Anything that is a criminal offence where the speaker or the listener is, and in particular anything connected with the sexual abuse or exploitation of a child, which is dealt with separately below.
• Threats, intimidation, abuse, harassment or coercive control of anyone, including a child in your own family. A family is not a free pass for this, and "it is my child" is not a defence.
• Encouraging, promoting or assisting suicide, self-harm or an eating disorder, or encouraging or assisting anyone to harm anyone else. This is prohibited for every user of the service, adult or child, with no exception.
• Pornography and any other pornographic content. This too is prohibited for every user of the service, adult or child, with no exception, and it does not become allowed between adults.
• Hate against a person because of race, religion, sex, sexual orientation, disability, gender reassignment or any other protected characteristic.
• Sexual content directed at a child, or asking a child for sexual content or for images of themselves.
• Anything that is illegal to possess or to communicate, such as material about terrorism, instructions for making a weapon, or stolen personal data.
• Pressuring a child to switch their location off, to lie about where they are, or to switch their calls on with someone they do not want.
• Anything commercial: advertising, selling, spam or automated use of the service.
• Another person's personal data that has no business being there, and anything you have no right to share.

What we do about it. A call is live and is never recorded, so there is nothing of it for us or anyone else to look at afterwards, and we do not scan, moderate or filter anything in the app. That means we act when somebody tells us. When we are told, we may warn an account, close an adult's account, remove an adult from a family, switch off their ability to call, or close a whole family, and where a child may be at risk we may do any of this at once and without notice. Our tools are about accounts and access, not about content we never had. A child's own switch is always the fastest remedy: turning an adult's calls off takes effect straight away, in both directions, and a parent can switch calls off for a child entirely in the same moment.

Reporting a problem, and complaining about what we decided

Email is our reporting and complaints channel, and it is watched. Anyone can use it: a parent, a trusted adult, a child in the family, or somebody outside the family who believes they are affected.

• To report a call, something written in the app, or anything else: write to [email protected] with "report" in the subject line. Tell us what happened, who was involved and, if you can, when. A call is not recorded, so your own account of it is what we have to work from.
• If a child may be in danger, or the report is about the sexual abuse or exploitation of a child: write to [email protected], or to [email protected] with "child safety" in the subject line, and read the section below. You do not have to give us your name or your email address for a report of that kind, and we will act on an anonymous one. If someone is in immediate danger, call the emergency number for where you are first.
• To complain about something we did: about a decision to close or restrict an account, about a report you sent that you think we handled badly, about these terms, or about the service in general, write to [email protected]. To complain about data and privacy, write to [email protected].
• A child can write to us directly, to [email protected] or [email protected], without asking a parent first. We will answer the child in plain words, and we will tell them if we have to involve an adult and why.

What we promise about handling it, and we promise only what we can keep. We answer a report or a complaint as fast as we can and in any case within 48 hours, even if that answer is only that we have it and are looking, and we tell you what we decided within 14 days. We tell the person who reported something what we did about it, and we tell a person whose account we closed or restricted what we did, which part of these terms we relied on, what information we acted on, whether a person or an automated tool made the decision, and how to ask us to look again. A person can also go to a court instead, and if we ever close, restrict or ban an account in breach of these terms, you have the right to bring a claim against us for breach of contract. If you ask us to reconsider, a different answer than "we already decided" is possible: say why, and we will review it and reply within 14 days. If you are still unhappy you can take it to a supervisory authority or a court, as section 22 explains, and for data protection to the authority named in the privacy policy.

These channels are free, and using one of them never costs you a service or a right. We keep a record of the reports and complaints we receive and of what we did about them, so that we can see where the product itself needs to change.

Illegal content, and how children are protected here

The law in the United Kingdom and in the European Union expects a service where one person can reach another to say plainly how it keeps illegal content off itself and how it protects children. This is our answer, and it is short because the design does most of the work.

What we do not do. We do not scan, moderate or filter anything in this app. We use no automated content scanning, no keyword matching, no hash matching, no artificial intelligence and no profiling of users or of their behaviour, either to find illegal content or for anything else. The only thing that ever makes us look at a specific thing is a report from a person. We say this here because the law requires a service that does use such technology to disclose it, and the honest disclosure in our case is that we use none.

What there is to remove. Very little, and that is deliberate. A call is live and never recorded, so nothing of it exists afterwards. There is no chat and no messaging, so there is no stored conversation. What the app does store is a handful of short text fields a family types in, and those we can edit or remove when we are told that something in them is wrong. When we are told about anything, we act as fast as we can on what we can still reach: a field can be cleared and an account can be closed or restricted.

Terrorism content. Using the app for anything connected with terrorism is prohibited, and an account used that way is closed. We do not search a family's calls or fields for such content, so we rely on reports, and we pass what we have to the police or the relevant authority where the law requires it.

Child sexual abuse and exploitation content. See the section below. This is the one kind of content where the law also tells us who to report to and what to keep, and we follow it.

Other illegal content. Threats, harassment, stalking, coercive control, encouraging serious self-harm, hate against a protected characteristic, and the rest of the list above are prohibited for every user. On a report we look at it, we act on the account, and where a person may be in danger we tell the police.

How children are protected. Only adults of the child's own family, whom a parent brought in, can reach a child in this app: by a call the child has switched on, or through the family's safety features such as "Are you OK?". There are no strangers, no search for people, no friend requests and no public anything. There is no chat: apart from a few short fields that adults of the family fill in, such as the promise in the rules or the reason for a check, nothing can be written to a child here, and no image can be sent to a child in this app at all. Calls with a given adult are off until the child turns them on, the child can turn any adult off at any moment and it takes effect at once, and no adult, including a parent, can turn a particular adult back on in the child's place. A parent can close the feature for the child altogether, and the child is told when that happens, with a name on it. Pornographic content and content encouraging suicide, self-harm or an eating disorder are prohibited for all users, which is why this app needs no age checks at the door to keep such content away from a child: it is not allowed here for anyone. A child can report something to us directly, and we answer the child. And the child's own app explains all of this in the child's own words, at kidsareok.com/kids.

Child sexual abuse and exploitation

Any use of Kids Are OK connected with the sexual abuse or exploitation of a child is absolutely prohibited. This includes using the app to locate, groom, coerce, meet or harm a child, using a call to groom a child or to direct sexual content at a child, and using anything the app produces for any of those purposes. If you see something, report it to us at [email protected], or at [email protected] with "child safety" in the subject line. We will look at it promptly, block the account where we have reason to, tell the person who reported it what we did, and report it where the law requires: in the United Kingdom to the National Crime Agency, in the United States to the National Center for Missing and Exploited Children, and in the European Union to the police of the country concerned. Where the law tells us to keep what a report concerns for a period, we keep it for that period, and the privacy policy says how long. We do not search anyone's messages to find such content, and no law asks us to: what the law asks is that we act once we know, and we will.

Requests from courts and the police

If a court, a regulator or the police asks us for a family's data with a valid legal order, we will check that the request is valid and comes through a proper channel, give only what it covers, and tell the family unless the law forbids us. The privacy policy says more about this.

8. Location, alerts and the limits of what the app can do

The app shows where a phone is, not where a person is. This is the most important sentence in these terms. What a check shows you is where the child's phone reported itself to be. If the child left the phone at a friend's house, lent it to someone, put it in a bag that went somewhere else, or swapped phones, the map is telling you the truth about the phone and the wrong thing about the child.

Accuracy. Location comes from the child's phone, from satellites, from mobile networks and from Wi-Fi. It can be tens or hundreds of metres out, it can be late, and indoors or in a city it can be wrong. The app shows the accuracy it was given and discards points it considers too imprecise, but it cannot make a bad reading good. We do not promise that any coordinate, any distance or any zone alert is correct.

Availability. The app depends on things we do not control: the phone, its battery, its operating system, the permissions the phone grants, the mobile network, the app stores and our hosting provider. A phone that is off, out of battery, out of coverage, in power saving mode or has had location permission withdrawn does not report. The app tells a parent when tracking has stopped working, but there can be a delay, and a missing alert is not proof that everything is fine.

Calls. A call needs a working internet connection on both phones and the microphone permission on the phone making or answering it. A call can fail to connect, arrive late, sound bad or drop, and on some networks a direct connection between the two phones is impossible and the call goes through a relay. We do not promise that any call will connect or stay up. Never rely on a call in the app as the only way to reach someone.

Notifications. SOS, alerts and other notifications are delivered by Apple and Google. We send them promptly, but delivery, timing and order are not in our hands. Never rely on a notification arriving.

Not an emergency service, and no access to emergency services. We have to say this as plainly as the law for communications services expects. The calls in Kids Are OK give you no access to emergency services at all. They stay inside your own family, they go over the internet, and they are not a telephone service: they cannot dial a phone number, they cannot reach 112, 911, 999 or any other emergency number in any country, and they cannot pass your location to an emergency service or to a call centre that would route it. SOS in the app sends a message to the adults in your family, and nothing else: it does not call the police, an ambulance or a rescue service. In an emergency, call the emergency number for where you are, from the phone's own dialler, which can do it even when our app cannot.

Not advice, not supervision. The app is a tool for a family, not a substitute for looking after a child. We do not monitor your family's data, we do not watch for danger, and we do not act on alerts. Nobody at our company is sitting and watching a map.

To the extent the law allows, we do not accept liability for a decision you take on the basis of what the app showed you, or did not show you. Section 19 applies, and it does not take away anything the law gives you that cannot be taken away.

9. Changes to the app

We are a young product and the app will change. We may add, change or remove features, and we may change technical limits such as how long a check lasts, how small a safety zone can be or how long location history is kept.

If a change takes away something important that you paid for, we will tell you before it happens, by email or in the app. Where the law of your country gives you the right to end the contract because of such a change and to get a refund for the part you have not used, that right applies. For the whole period you have paid for, we owe you a service that matches what we described and we will keep supplying the updates it needs to stay that way.

Features marked as early access. Some features may be offered as a test, and we will label them clearly when they are. A test feature can be unreliable, can change and can be withdrawn, and it is not something you are paying for. Do not rely on a test feature for anything that matters. Your statutory rights still apply, and section 19 applies to test features too.

10. Subscription, free trial and renewal

One subscription per family. The subscription covers the whole family, no matter how many parents, trusted adults and children are in it. A child never sees prices or payment buttons.

Free week. The first 7 days of the subscription are free. You start it in the app, through the App Store or Google Play, which ask for a payment method but charge nothing during the free week. Cancel at least 24 hours before the free week ends and you pay nothing; otherwise the paid subscription begins when the free week ends. Two days before the free week ends we remind you in the app, and with a notification if notifications are on. Everything works during the free week. Until the subscription is started, a parent can set up the family, but the child's phone records nothing except the hour after an SOS, and no check can be opened. The store decides who gets a free week: one per store account, so if you already had one, the store shows the price from the first day. After a free week that you cancelled, there are no extra days.

Plans and prices. The current plans and prices are shown in the app before you buy, and the store shows them again, in your own currency and with any tax, at the moment of purchase. We do not quote a price here, because the price you see in the store is the one that counts.

How you pay. Purchases are made through the Apple App Store or Google Play. The store takes the payment, the store issues the receipt, and the store holds your payment details. We never see your card.

Automatic renewal. The subscription renews automatically for the same period at the then current price unless you cancel at least 24 hours before the end of the current period. The store charges the account you bought with. This is how both stores work, and the store shows you these terms at the point of purchase.

Cancelling. You cancel in the subscription settings of the App Store or Google Play, not in our app and not by writing to us. We cannot cancel a store subscription for you. Cancelling stops the next renewal; it does not shorten the period you have already paid for, and the app keeps working until that period ends.

Price changes. If we change the price of a plan, the stores require that you be told and, depending on the change, that you agree before the new price is charged. A price change never applies to a period you have already paid for.

What happens when it ends. When a paid period or a trial ends, the family gets 7 grace days. Everything still works during those days and every screen carries a reminder. After the grace days the service stops: the child's phone stops recording location, except for the hour after an SOS, no check can be opened, no call can be made in the app whatever the switches say, and the family log and the replay are no longer shown. A parent can turn the family back on at any time by subscribing again.

Stopping the service is not the same as deleting the family. Today we do not delete a family automatically when a subscription ends: the account stays until a parent deletes it in the app, and a parent can do that at any time. The privacy policy says what is kept and for how long, and we will change it and tell families by email before we ever start deleting families automatically.

11. Refunds and the right to change your mind

Through the stores. Because Apple and Google take the payment, refunds are theirs to give. Apple handles requests at reportaproblem.apple.com and Google in Google Play. Each store has its own policy and its own time limits. If a store refuses and you believe you are entitled to a refund under the law of your country, write to us at [email protected] and we will look at it.

Consumers in the EU. EU law gives a consumer 14 days to withdraw from a contract made at a distance, without giving a reason and without paying anything for the withdrawal itself. You have those 14 days with us, and we do not ask you to give the right up in order to start using the app: that is why the first 7 days are free and nothing is charged before you have had time to decide.

Because the payment is taken by the App Store or Google Play, the refund comes back through the store. For the App Store, ask Apple at reportaproblem.apple.com: only Apple can refund App Store purchases. For Google Play, ask in Google Play, or write to us and we can refund a Google Play purchase ourselves. You can also write to [email protected] with a clear statement that you are withdrawing, or use the model withdrawal form at the end of these terms, and we will help you get the refund through the store. Sending the message before the 14 days are up is enough, and withdrawing costs you nothing.

Consumers in the UK. Consumers in the UK have a similar 14 day cancellation right for distance contracts, and we handle it in exactly the same way.

Nothing here takes away your statutory rights. If the service is not what it should be, you have rights under the law of your country, including a right to have it put right and, in some cases, to a price reduction or a refund. This section does not limit those rights.

12. Ending the agreement

You can leave at any time. In the app, an adult can delete their own account. If you are the last parent, deleting your account deletes the whole family: the children, their location points, the family log and the safety zones, and the children's phones stop recording. If you leave while the family stays, we remove what identifies you, which is your name, your email address, your year of birth and country, your sign in codes, the link to your Apple or Google account and your phones' notification tokens, and the checks you opened stay in the child's log without your name. We do this on purpose: a parent should not be able to erase the record of having looked by deleting an account.

A parent can also remove a single child from the family.

Deleting an account does not by itself cancel a store subscription. Cancel the subscription in the store as well, or it will renew.

We can end it too. We may suspend or close your access if you break these terms, if we are required to by law, if we reasonably believe a child is at risk, or if we stop offering the service. Except where a child may be at risk or the law says otherwise, we will give you reasonable notice first and, where you have paid for a period you can no longer use, a proportionate refund.

If we close the service. If we decide to stop running Kids Are OK, we will tell subscribers in advance, and not less than 30 days in advance unless something outside our control makes that impossible. We will stop charging, send a copy of your data to anyone in the family who asks for it, help you get a refund for the unused part of a period you have paid for through the store, and then delete the data.

13. Our rights in the app

The app, the website, the design, the texts, the logo and the name Kids Are OK are ours or licensed to us, and they are protected by copyright, trade mark and other laws. We give you a personal, non transferable, non exclusive, revocable licence to install and use the app on devices you or your family control, for your own family and for no other purpose, for as long as this agreement lasts.

You get no other rights. In particular you may not copy the app, publish it, lend it, sell it, or use our name or logo without our written permission.

If you send us an idea, a suggestion or a bug report, we may use it to improve the product without owing you anything. We will not identify you without your permission.

14. What you put into the app

You and your family put some text and settings into the app: names, the year of birth and country of a child, the names and shapes of safety zones, the reason for a check, answers to questions and Check In notes.

That content stays yours. You give us only the permission we need to run the service for you: to store it, to show it to the right members of your family, to back it up and to delete it. We do not publish any of it, we do not sell it, we do not use it for advertising and we do not use it to train models.

You are responsible for what you put in. Do not put in another person's personal data, anything unlawful, or anything you have no right to share.

15. Other companies' services

The app works with services we do not run:

• Apple and Google run the app stores and take the payments.
• Apple Push Notification service and Google Firebase Cloud Messaging deliver notifications.
• Google Maps draws the map inside the app.
• Cloudflare relays a call when the two phones cannot connect to each other directly. The relay passes on the encrypted call and cannot listen in.
• Our servers and database run on Railway, in Amsterdam, the Netherlands.
• An email delivery provider sends the emails with your sign in code.
• Kids Web Services, run by Epic Games, checks that a parent is an adult before the phone of a child under 13 in the United States is linked.

When you use these parts of the app you are also bound by the terms of the company behind them, for example the Google Maps terms inside the app and the terms of the store you bought from. We are not responsible for those services, and if one of them fails or changes, parts of our app may not work. The privacy policy lists what each of them receives.

We are also not responsible for what the other people in your family do with what they see. If you share your own location with your children, or add a trusted adult, you are choosing to let a person see something, and from then on it is between you and them.

16. Terms that the App Store requires

This section applies if you installed the app from the Apple App Store, and it is there because Apple requires it.

• This agreement is between you and us only. It is not with Apple, and Apple is not a party to it.
• We, not Apple, are solely responsible for the app and its content.
• Your licence to use the app is limited to Apple branded devices you own or control, as permitted by the App Store Terms of Service, including the Family Sharing rules.
• We, not Apple, are responsible for any maintenance and support. Apple has no obligation to provide either.
• If the app does not conform to any warranty we give, you may tell Apple and Apple will refund the purchase price. Beyond that, Apple has no warranty obligation at all, and anything else to do with warranties is ours.
• We, not Apple, are responsible for claims about the app, including product liability claims, claims that the app does not meet a legal requirement, and claims under consumer protection or privacy law.
• We, not Apple, are responsible for any third party claim that the app or your use of it infringes intellectual property rights.
• You confirm that you are not located in a country subject to a United States government embargo or designated by the United States government as supporting terrorism, and that you are not on any United States government list of prohibited or restricted parties.
• You must comply with any third party terms that apply when you use the app, for example the terms of your mobile data plan.
• Apple and Apple's subsidiaries are third party beneficiaries of this agreement, and they may enforce it against you.
• Questions, complaints and claims about the app go to us at [email protected].

If you installed the app from Google Play, the Google Play Terms of Service apply to the purchase in the same way, and refunds and cancellations follow Google's policy. Google is not a party to this agreement either, and anything to do with the app itself is ours to answer for.

17. Privacy and children's data

Our privacy policy explains what we record, why, who sees it, how long we keep it and how to delete it. In short: location points from a child's phone are kept for as long as the family's own setting, which is 1, 6 or 24 hours, and the points of an SOS hour for 24 hours, copies of what a parent was shown inside a check are kept for 30 days so the child can replay them, phone status reports are kept for 7 days, and the family log lives as long as the family account does. A call is not recorded at all: only the line about it in the family log is kept. Coordinates and safety zone shapes are stored encrypted. We do not sell personal data, we show no advertising and we use no advertising or analytics trackers.

If you have a question about data, or want to exercise a data protection right, write to [email protected].

18. What we promise about the service, and what we do not

We care about this product and we run it with care, but we have to be honest about what we can promise.

We do not promise that the app will be free of faults, that it will always be available, that location will be accurate or timely, that an alert or a notification will arrive, or that the app will work on every phone, every operating system version and every network. Except for what the law gives you, and for what we say in these terms and in the app, we give no other warranty.

What we do owe you, and cannot sign away. If you are a consumer, you have rights we cannot exclude. Under EU and UK law we owe you a service that matches the description, that is fit for purpose and that is supplied with reasonable care and skill, and we have duties to keep it conforming and to supply the updates it needs for the time you have paid for. If the service is faulty you can ask us to fix it and, if we cannot, you may be entitled to a reduction or a refund. If you are in the United States, some states do not allow the exclusion of implied warranties, so where that is the case the exclusion above does not apply to you and you may have other rights that vary from state to state.

19. Not a safety guarantee, and the limits on our liability

We want to say this separately, because it is the thing people most want us to promise and the thing we cannot promise. Kids Are OK does not keep a child safe. It records where a phone was, it shows that to a parent inside a check, and it sends alerts to the adults in a family. It cannot prevent an accident, a crime or a child going missing, it cannot find a child whose phone is off, and it is not a replacement for an emergency service, for the police or for a parent's attention.

What we are always liable for. We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or intent, for damage caused by a defective product where the law does not allow a limit, or for anything else that the law of your country does not let us limit. If you are a consumer, your statutory rights come first and this section is read subject to them.

What we are not liable for. To the extent the law allows, we are not liable for indirect or consequential loss, for lost profit, for lost data where you could reasonably have kept a copy, or for loss caused by something outside our reasonable control, including a phone, an operating system, a network, an app store, a push service or a hosting provider failing. If you are in the United States, note that some states do not allow the exclusion of incidental or consequential damages, so this paragraph may not apply to you.

Cap. To the extent the law allows, and subject to everything above, our total liability to you for everything connected with this agreement is limited to the greater of the amount you paid us or paid through a store for Kids Are OK in the 12 months before the event, and 100 euros. This cap never applies to the liability described under "What we are always liable for", and it never reduces a remedy that consumer law gives you, such as a repair, a price reduction or a refund.

20. If you cause us a loss

This section applies only if you are using the app for business purposes, or if you deliberately break section 5 (what you promise as a parent) or section 7 (how you may use the app). In that case, if someone brings a claim against us because of what you did, you will pay our reasonable costs of dealing with that claim, including legal costs, as far as the loss was caused by you. We will tell you about the claim without undue delay and we will not settle it without talking to you first.

If you are a consumer, nothing in this section takes away or limits the rights the law of your country gives you, and it does not make you responsible for anything beyond what ordinary law would make you responsible for.

21. Changes to these terms

We may change these terms, for example when the app changes, when a provider changes or when the law changes.

If a change matters to you, we will tell you at least 30 days before it takes effect, by email to the address you sign in with and in the app. If you do not accept the change, you can stop using the app and cancel your subscription before the change takes effect, and where you have paid for a period you will no longer use, you can ask us for a proportionate refund. Small corrections that do not affect your rights, such as fixing a typo or a broken link, take effect when we publish them.

We keep the date of the last change at the top of this page, and we can tell you what an earlier version said: ask us at [email protected].

22. Governing law, and the courts that can hear a dispute

This agreement is governed by the law of Estonia.

If you are a consumer, this does not take away the protection of the mandatory consumer law of the country where you live. If the law of your country gives you a better right than Estonian law does, that better right applies.

Consumers in the EU. You can bring a claim against us in the courts of the country where you live, and we can only bring a claim against you in the courts of the country where you live. Before going to court, please complain to us at [email protected]: most things are faster to fix that way.

You can also use an out of court consumer dispute body. Because we are registered in Estonia, a consumer can take a dispute to the Consumer Disputes Committee (tarbijavaidluste komisjon), which sits at the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet) in Tallinn, Estonia, [email protected]. The committee is free for both sides. If you live in another EU country, the European Consumer Centre in your country can help you with a cross border complaint against us. The EU online dispute resolution platform closed in July 2025, so there is no link to it any more.

Consumers in the UK. You can bring a claim in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live, and your rights under UK consumer law apply.

Consumers in the United States and elsewhere. Estonian law and these terms apply, and you keep any right under the law of your own state or country that cannot be waived. We have deliberately not asked you to arbitrate, and we have not asked you to give up a jury trial or the right to take part in a class action. Please write to us first at [email protected], because most things are faster to fix that way.

Business users. If you are not a consumer, the courts of Harju County Court in Tallinn, Estonia have exclusive jurisdiction.

23. The rest

Whole agreement. These terms and the privacy policy are the whole agreement between us about the app, and they replace anything said earlier. This does not limit your rights if we misled you.

If part of it fails. If a court or an authority finds part of these terms unenforceable, the rest stays in force.

No waiver. If we do not enforce something straight away, we do not lose the right to enforce it later.

Transfer. You may not transfer this agreement to anyone else. We may transfer it to a company that takes over our business, as long as your rights are not reduced, and we will tell you if that happens.

Independent parties. Nothing here makes either of us the other's agent, partner or employee.

Things we cannot control. Neither of us is liable for a failure caused by something outside our reasonable control, for as long as that lasts.

How we send you notices. We write to the email address you sign in with, and we show notices in the app. You write to us at the addresses in section 1. A notice is treated as received the day after we send it.

Language. These terms are written in English, and English is the language of the contract and of our support.

What survives. Sections 13, 14, 18, 19, 20, 22 and 23 continue to apply after this agreement ends.

24. Contact

NeriusCognitaren OÜ, registry code 17503018, Sepapaja tn 6, 15551 Tallinn, Estonia, registered in the Estonian Commercial Register.

• Help with the app: [email protected]
• Notices, complaints and claims about these terms: [email protected]
• Child safety, including the sexual abuse or exploitation of a child: [email protected]
• Data protection: [email protected]
• Anything else: [email protected]

Model withdrawal form

You do not have to use this form. Any clear statement that you are withdrawing is enough. Send it to [email protected].

To NeriusCognitaren OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia, [email protected]:

I hereby give notice that I withdraw from my contract for the Kids Are OK subscription.

• Ordered on (date):
• Name of the consumer:
• Address of the consumer:
• Email used to sign in:
• Date: